1 May I return a piece of artwork if it does not meet my expectations?
4 What should I do if I receive a damaged piece of art?
We package all artwork in custom built art boxes to insure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within firstname.lastname@example.org. Please save the box and all packaging material; we must have these items in order to process the claim.
5 How much does shipping cost within the Russia?
Yes. We are happy to ship artwork to any destination in the world. Please note, art shipped outside of the Russia may take two to six weeks for delivery, depending on the destination country and carrier. Additionally, artwork may be subject to duties, taxes and/or fees. Please consult your local customs office for more details about duties and taxes.
7 How much does shipping cost to send art outside of the Russia?
For artwork shipped outside of the Russia, shipping costs vary based on the size of the art, the destination country, and the packing materials needed to safely transport the art. You may find the exact shipping cost of a piece by adding it to your shopping cart or by contacting us within email@example.com.
8 How do you ship artwork?
All artwork is packaged in custom built art boxes to insure safe delivery. We send art via: FedEx, DHL, UPS, Dimex, Express.ru, Russian Post, Garantpost and other common carriers.
9 Once I purchase a piece of art, how many days will it take to arrive?
Artwork is typically shipped within twoo to seven business days. Once your artwork is shipped, please allow twoo to ten or more business days (depending on the chosen delivery method). You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need artwork delivered on a tight deadline, please contact us before placing your order at firstname.lastname@example.org so that we can arrange expedited shipping.
10 What type of artwork do you exhibit?
11 What forms of payment do you accept? Will I be charged tax?
Sergey Smirnov Gallery accepts Visa, MasterCard, PayPal, Yandex-money and cash (for Moscow region). Tax is charged if you order original paintings with shipping out of Russia.
12 If I buy a piece of art and then Sergey Smirnov Gallery holds a sale, may I have the discount applied to my purchase?
Yes. We are happy to honor discounts within seven days of your purchase date and refund you the difference. This does not apply to artwork that was purchased at a discount.
13 What does “limited edition” and “open edition” mean?
Certain Mixed Media of artwork on Sergey Smirnov Gallery, are labeled as either “limited edition” or “open edition”. Pieces that are in a limited edition are produced in a set limited quantity. Open edition artworks are not limited in quantity and can be reproduced indefinitely. In both cases, each piece in the edition is identical and is considered an original. Limited edition works are generally more valuable because of the limited number available.
14 May I speak with the artist?
15 Does Sergey Smirnov Gallery provide framing services?
Frame preferences vary so drastically among different customers that we usually ship paintings unframed. If you want a frame, however, please send us an email at email@example.com. We would be happy to discuss framing options with you.
16 Does Sergey Smirnov Gallery have a physical gallery location?
17 May I order Mixed Media displayed at gallery, but do not avalable for sale?
Yes. You can order a piece if you find it in the gallery and do not find it for sale. Please send information to firstname.lastname@example.org with the name of artwork and we will inform you what size is avalible fo order and price of them.
18 How long does it take to commission an artwork?
The time will vary depending of the artist's schedule, but typically commissions take 7 to 15 days to complete.
Email: email@example.com Telephone: 7-917-563-84-17 Office hours: Monday through Friday 9 AM to 9 PM Moscow time.
20 Is the artworks of Sergey Smirnov that exhibited here a financial investment?
21 I am interested in commission a piece of art but have never done so. Where do I begin?
22 How much will it cost to commission an artwork?
Commissioned pieces are priced based on the size and number edition. Usualy price for comission is same as for avalable pieces with identical size and edition.